Support Levels and Roles
| First Line Support | District | Details |
|---|---|---|
| 1st Line Support Contact Details | Ekurhuleni Health District | /wiki/spaces/SUP/pages/6652907 |
| Mavenlink Contact details: | https://mezzanine.mavenlink.com/workspaces/14573537 | |
| Simswap Related Issues | Vodacom | Vodacom (SA & Tanzania) |
| When do I contact my First Line Support | Follow this link for details on your support lines Support Procedures and Levels | |
2nd Line Support Contact_Channel Partner:
Ekurhuleni Health district | Client will be using prepaid sim-cards. The First Line Support will escalate issues that they could not resolve directly with Mezzanine. | |||
| Channel Partner_Vodacom | A channel partner is a company that partners with a manufacturer or producer to market and sell the manufacturer's products, services, or technologies. | |||
| Issues Handled by Second Line Support | All faulty device and Sim related issues (Also explained on Support Procedures and Levels) | |||