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Table of Contents



Technical Information


 General
Detail 
Helium/JourneyJourney Application
APN/ Zero rated

Zero-rated

SSO APK Linkhttps://appinstall.xyz/elabs/android/production/armv7/4.56.3.apk
Barcode APK Linkhttps://za-zerorated-journey.mezzanineware.com/static/zam/eLABS-4.34.0.apk
Device Android


Product Information


 

Support Contact Details:

 


First Line SupportDetails

Lead Contact

Equip

Kumbirai Chigudu
IT Technical Specialist 

kumbirai.chigudu@equiphealth.org
 Lead Contact

Sead

 Njongo Ntlangeni 

Njongo.Ntlangeni@sead.co.za

nomaphelo.sofute@sead.co.za

Other First Line Support Contacts
 List of Champions are found on the document below:

Training Register_eLabs Champions.xlsx


Below find the update information for the lead contacts for first line support.
It is documented on the SOP's for communication purposes. Normal communication will proceed on eLabs support, with the additional province added to the equation.

View file
nameeLABS - Driver SOP.pdf
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View file
nameeLABS - HCP SOP.pdf
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View file
nameeLABS - LAB SOP .pdf
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eLABS Zam - Driver SOP.pdf
eLABS Zam - HCP SOP.pdf

Western ProvinceWestern Province First line Champion Details
Copperbelt Province
When do I contact My First Line SupportFollow this link for details on your support lines Support Procedures and Levels


Channel Partner: Second Line Support Contact Details : AfriConnect (Device and Sim related Issues)


3rd Line Support Contact Details: Mezzanineware